1. CUSTOMER REGISTRATION

 1.1. Procedure of becoming a customer. An individual or legal entity shall be considered a customer of “Onex” LLC (hereinafter referred to as the “Company”) from the moment when the latter:

 a) registers on the Company’s website or application and creates a personal account, or

 b) uses the Company’s services by agreeing to these Terms.

 1.2. Acceptance of the Terms (consent). By making the appropriate confirmation during registration (“confirm”, “accept”, or by an equivalent action), as well as by actually using the services, the person confirms that they:

 ● have fully read and accept these Terms,

 ● agree to the rights and obligations defined herein.

 1.3. Account activation and access to services. After registration, the Customer is provided with a personal account and corresponding addresses/international shipping details for the use of the Company’s services.

 1.4. Communication between the parties. Communication between the Company and the Customer shall be carried out via:

 ● electronic mail,

 ● telephone communication,

 ● the website or application (personal account, notifications),

 ● or other means of communication used by the Company.

The Customer is obliged to provide accurate and valid contact details. Messages sent by the Company to the provided contact details shall be deemed duly delivered.

1.5. Suspension and blocking of the account. The Company has the right to temporarily suspend or block the Customer’s account if:

 ● the Customer violates these Terms,

 ● inaccurate or false data has been provided,

 ● there are security or legal risks,

 ● or on other justified grounds, based on the Company’s reasonable assessment.

1.6. Termination (deletion) of the account. The Customer has the right to request termination (deletion) of their account at any time by submitting a relevant request to the Company. Termination of the account does not release the Customer from obligations assumed prior to that moment.

2. RECEIPT OF SHIPMENT AT FOREIGN WAREHOUSE

 2.1. In order to use Onex’s transportation organization service, the Customer is obliged to send their shipment located abroad to the address of Onex’s foreign warehouse.

 2.2. On the shipment, the addressee part shall reflect all the information provided by Onex; otherwise, Onex is not responsible for the rejection of acceptance of the shipments in the warehouse, for the delay of its identification, for the delay in delivery or for failure to deliver.

 2.3. A shipment shall be deemed accepted when it is received, identified, and entered into the system through scanning by Onex employees at the warehouse.

 2.4. Acceptance of the shipment is made within 1 (one) business day after its actual delivery to the warehouse.

 2.5. As a result of scanning and identification of the shipment, the following information shall be reflected in the Customer’s personal account:

  a) tracking number,

  b) recipient in the Republic of Armenia,

  c) countries of delivery and receipt,

  d) method of delivery,

  e) date of receipt,

  f) actual weight,

  g) cost of delivery.

3. REPACKAGING

 3.1. In cases where there is a need to reduce the actual and/or volumetric weight of the Shipment or to consolidate it, Onex has the right, at its discretion, to repackage the Shipment in the Warehouse. Repackaging is carried out free of charge.

 3.2. Repackaging is not performed in the Russian Federation warehouse.

4. PROHIBITED ITEMS

 4.1. Onex is not obliged to organize the delivery of items that are prohibited for transportation under the law of the country where the Warehouse is located or by the legislation of the Republic of Armenia.

 4.2. Depending on the chosen method of the delivery of shipments as well as the country of the warehouse, the list of prohibited items can be found on the Customer's personal page, in the section of addresses of foreign warehouses.

 4.3. In case of receipt of the prohibited items in the warehouse, Onex is not responsible for them and the Customer is responsible for the return, destruction or storage of the items in the warehouse in full.

 4.4. In case of detection of a prohibited item, Onex shall immediately inform the Customer about the given circumstance.

 4.5. In all cases, Onex does not transport weapons, ammunition, bullion or scrap of precious metals, foreign currency, tobacco, hazardous, explosive or flammable substances, plants, animals, insects, beverages, food.

 4.6. All shipments accepted at the Onex warehouse with identification issues will be disposed of after 3 months.

 4.7. All shipments accepted at the Onex warehouse that are prohibited for air delivery will automatically be sent by sea, about which the Customer will be informed.

5. ORGANIZATION OF SHIPMENT DELIVERY

 5.1. After the shipment is accepted and registered at the Warehouse, Onex organizes the delivery of the shipments to the Republic of Armenia.

 5.2. The duration of delivery from acceptance of shipments in the foreign warehouse to arrival in the Republic of Armenia is carried out according to the schedule.

 5.3. The start of the shipment delivery period is considered to be the day of entry (entered into the system by scanning) of the shipment in the corresponding Onex foreign warehouse, and the end of the shipment delivery period is considered to be the day of entry (entered into the system by scanning) of the shipment in the main Onex pick-up points in Yerevan. Transportation within the territory of the Republic of Armenia or to lockers, storage of shipments for additional control, or inspection for customs control are not taken into account when calculating the transportation period. After arrival at the warehouse, the shipment is scanned within one working day. Onex implements shipment tracking software for customers.

 5.4. The Customer agrees that in the cases provided for by Clause 5.3 of these General Terms and Conditions, they have the right to submit a claim for compensation for the delay by Onex. The grounds, amount, and procedure for granting compensation are defined by these Terms and applicable legislation. Decisions made by Onex are subject to appeal in accordance with the legislation of the Republic of Armenia.

 5.5. Costs related to appeals are distributed between the parties in accordance with the legislation of the Republic of Armenia.

 5.6. The periods of shipment delivery are indicative in nature they reflect the actual period of shipments delivery of the previous year with at least 80% accuracy. Shipping times may vary, especially due to seasonal load (periods after November 11th, Black Friday, period including Chinese New Year for Chinese destination), force majeure circumstances. Partial or full compensation for violation of transportation time periods is provided by Onex depending on the reasons for the delay. Onex notifies the Customer of delays in Shipment delivery time periods via electronic mail. In case of significant violation of time periods, the Customer has the right to request compensation in accordance with these Terms. Compensation for violation of transportation time periods is provided only if the delay is due to the fault of Onex and the Customer has submitted relevant data and documents substantiating the claim.

6. DECLARATION OF SHIPMENT INFORMATION

 6.1. Prior to the arrival of the Shipment in the Republic of Armenia, the Customer is obliged to declare in Onex’s personal account the price of the Shipment (invoice price) and other data required for customs clearance. Such data is processed for the purposes of shipment declaration, customs clearance, organization of transportation services, as well as, where necessary, for transfer to customs authorities, customs brokers, or other persons involved in customs clearance.

 6.2. If the price of the Shipment is not declared or the data provided for customs clearance is insufficient, the customs authorities or other persons authorized by law have the right to determine the price of the Shipment or request additional data and documents in accordance with the procedure established by law.

 6.3. The Customer shall bear the negative consequences of providing incomplete or false information regarding the Shipment.

 6.4. The scope and purpose of processing personal data for customs clearance, the categories of recipients of such data, and the rights of the data subject are defined by Onex’s Privacy Policy.

7. DELIVERY OF SHIPMENT

 7.1 By accepting these Terms and/or using the services of Onex LLC, the Customer consents that, in the event of customs inspection of shipments imported into the Republic of Armenia through Onex LLC upon the request of the customs authorities of the Republic of Armenia, Onex LLC (including its employees) shall act as the Customer’s authorized representative before the State Revenue Committee of the Republic of Armenia, including its customs offices and divisions. At the same time, the Customer has the right to refuse the specified authorization at any time by providing prior written (including electronic) notice to Onex LLC, provided that the relevant process can be carried out without the involvement of Onex LLC.

 7.2 Upon the arrival of the shipment in the Republic of Armenia, Onex LLC notifies the Customer via email, specifying the receivement procedure and applicable timeframes.

 7.3 Shipments addressed to individuals are being taken out of customs and delivered to the recipients provided that the customs authorities do not object to the declared value and the shipment does not contain items prohibited for import by individuals.

 7.4 Shipments addressed to legal entities and delivered from non-EAEU countries are transferred by Onex LLC to a bonded customs terminal for storage, and the customs clearance process shall be carried out by the Customer. If 48 hours have passed since the shipment’s entry into the customs terminal, storage and handling fees established by the terminal shall apply and shall be payable by the Customer in accordance with the invoice issued by Onex LLC. For shipments from EAEU countries, provided that all required documentation is available, Onex LLC arranges for the release of the cargo from customs and delivers it to the Customer.

8. PLACE AND ORDER OF RECEIPT OF SHIPMENTS

 8.1 The Customer may select the most convenient delivery location and method for receiving shipments from the addresses available on the website. After the shipment arrives in Armenia, it will be delivered free of charge to the address of receipt of the order and will be ready for pick-up in Yerevan within the next working day, in the regions of RA within 1-2 working days.

 8.2 The customer or the recipient can receive the shipment, starting from the moment when on the client's personal page, in the corresponding order line there will be the following note: "Ready to receive".

 8.3 At Onex’s main pickup points and lockers, shipments are being received using an individual barcode. By clicking the "SEE THE BARCODE" button on the personal page or in the mobile application, the Customer will receive a personal barcode, which must be scanned into ONEX SMART WALL to receive the packages. Before scanning, you need to recharge your ONEX account online or through the terminal.

 8.4 If the shipment is not received for 180 days, it will be considered ownerless if the customer has been notified at least twice in advance via the notification methods specified in these Terms.

 8.5 The customer can choose the "Home Delivery" service at their discretion (see point 9).

9. COST OF SERVICE AND PAYMENT METHOD

 9.1 For individual customers, the cost of the services provided by Onex LLC is determined by the actual weight of the shipment, excluding supervolumetric shipments.

 9.2 For all legal entities, regardless of the shipping method, as well as for individuals, shipping by sea, the delivery cost is based on the maximum of cargo’s physical and volumetric weight.

 9.3 The shipment is considered supervolumetric if the sum of its dimensions exceeds 150 cm and the volumetric weight is at least twice the actual weight. In this case, the cost is calculated based on the volumetric weight of the shipment and there are special discounts.

 9.4 The volumetric weight is calculated using the internationally accepted formula: Length × Width × Height / 5000 (cm/kg).

 9.5 Price list of the transportation services are published on Onex’s official website. Onex is authorized to offer discounts and other promotions in accordance with applicable laws, with relevant information indicated on the official website of Onex.

 9.6 Payment for services is made by recharging the Customer’s personal account on the Onex website and transferring the applicable amount to Onex. Available payment methods include:

  a) Online: via the Customer’s personal account on the Onex website.

  b) Bank transfer for legal entities.

  c) Payment terminals.

 9.7 Weight is rounded up to the nearest 100 grams.

10. "HOME DELIVERY" SERVICE

 10.1 As soon as the shipment arrives in Armenia, the Customer can order the “Home delivery” service in Yerevan and all regions of RA from their personal page on the Onex website.

 10.2 The “Home Delivery” service is free of charge in Yerevan and all regions of the RA.

11. SHIPMENT PICKUP VIA LOCKER

 11.1 The customer is obliged to select the locker pickup option from the list of available pickup locations offered by Onex in their personal account, prior to the shipment’s arrival in the RA, and indicate the preferred lockers for receiving the shipment.

 11.2 Placement of shipment in lockers is subject to availability and depends on the size, quantity, and availability of compartments. Delivery to lockers is not possible if:

  - The Locker can't physically fit the shipment

  - The total number of shipments exceeds the specified maximum (up to 9 shipments)

  - There is a customs obligation on the shipment

  - The Locker is overloaded.

 11.3 In cases where the shipment cannot be placed in the locker, it is transported to the main pickup point selected by the customer, from where the Customer can personally receive the shipment or request delivery to their specified address in accordance with the terms offered by Onex.

 11.4 The customer must receive the shipment from the locker within 2 business days, otherwise it will be returned to the main pickup point selected by the customer.

12. LIABILITY

 12.1 Onex is liable for loss or damage to the shipment from the moment the warehouse accepts it by scanning and identifying the shipment. The delivery of the shipment in batches or in individual units to the warehouse, including confirmation of its receipt, is not yet considered acceptance of the cargo by Onex, and the risk of loss or damage to the shipment does not pass to Onex until the cargo is identified and entered into the system by scanning. Moreover, if at the time of receipt of the cargo it was not reasonably possible to detect the fact of loss or damage, then in case of its subsequent detection and proper recording, Onex shall collect all the evidence available to it and provide it to the Client for the latter to submit a corresponding claim to the shipping organization or person.

 12.2 The parties agree and acknowledge that Onex applies the STANDARD compensation condition by default (without any special selection), within the framework of which, in case of payment of the standard service fee (without any additional payment), the maximum amount of compensation provided in case of loss or damage of cargo is 20,000 (twenty thousand) AMD. The customer may also choose the “Extra Care” compensation option, in which case the customer must declare the value of the shipment before the shipment arrives at Onex’s foreign warehouse and pay an additional surcharge in the amount of 3% (three percent) of the declared value of the shipment in addition to the service fee. The value of the declared shipment under the "Extra Care" condition cannot be less than 20,000 (twenty thousand) AMD and cannot exceed 2,000,000 (two million) AMD. If the specified maximum limit is exceeded, the Customer must contact Onex to receive an individual offer. In case of choosing the “Extra Care” compensation option, in case of loss or damage of cargo, compensation is provided in the amount of the declared value of the cargo, within the limits of the submitted supporting documents. When ordering a service, the customer makes the relevant selection and is deemed to be duly informed of the applicable compensation terms.

 12.3 In all cases, Onex is not liable for any hidden defects of the shipment, external or internal damage, or for the contents of the shipment, if the packaging/box/container of the shipment was not damaged during the transportation or if there is no causal relationship between the damage to the packaging/box/container and the damage to the shipment.

 12.4 After the shipment is entered into the foreign warehouse of Onex, the customer cannot cancel the service or request to stop the shipment transportation process, and the shipment must be delivered to the RA. An exception applies if the customer, before entering the foreign warehouse of the shipment, within the framework of the Onex SMART service, has ordered the “STOP” and then “shipment return” services in accordance with the established procedure, providing a tracking number. If the service has already been fully or partially provided, the customer must pay the corresponding proportional part of the service. After the shipment is transported to the RA, the customer must receive it. In case of refusal to receive the shipment, the customer must pay Onex the full cost of organizing the shipment transportation within one week.

 12.5 The customer is responsible for the confidentiality of the individual barcode provided to the customer to receive the shipment.

13. BONUSES AND TERMS OF USE

 13.1 Onex LLC may provide additional bonuses.

 13.2 To use the bonus, it is necessary to transfer the amount from the Bonus account to the current account on the Customer's personal account on the Onex website.

 13.3 When the Customer terminates this Agreement, the accumulated bonuses are forfeited and cannot be used.